Be Nice, Be Kind and Be of Service!

I need to let you know what I mean, when I say be nice, be kind and be of service. Our world has changed and common courtesy is going away.
I want it back!
To be nice, you are doing what is right. It’s all the things our mothers taught us. The Golden Rule and the 10 Commandments are how we should live our lives. We respect our elders, women and everyone else on the planet. These are just 2 of the ways to be nice. Holding the door open for a person with packages or children is the nice thing to do. Being unselfish is nice.

To be kind means that we go out of our way for someone else. For the homeless, donations of food or money. When someone is sick, we take food over so that they can get better and not have to worry about preparing meals. Some of us even clean for those in need. Kind words mean so much. Try to lift someone up instead of tearing them down. Smiles are in my arsenal, they are free and they can mean so much. We never know what people are going through. Sometimes they feel invisible and we can show them that they matter.
I had a conversation with someone wanting to donate blood. She said to me that she wanted her blood to go to a new born baby or a person receiving a transplant. She said, she did not want her blood to go to a homeless person. First of all, we don’t get to pick who receives our blood. There are exceptions, we can ask that the donation is credited to a person or a special drive. We can also donate our blood for our own surgical procedure. Was it kind to donate blood, yes. But is it kind to put restrictions on your gift?

The gift of kindness slides right into being of service. Donating blood is one of the easy ways of serving the other people on the planet. The members of my church are great examples of being of service. They have been in my home, making repairs, many times. They have served many others. We sponsor a food bank and on Saturdays, they are there, helping people in need. The key to being of service is thinking of others more than yourself. It feels great. If we all could have that mindset for just a little while, what a different world it would be. Whenever we have a disaster, the angels come out. How nice would it be if people were in “angel mode” more of the time? People struggle so much. Put yourself in their shoes. What can we do to ease their pain? Our heroes are in angel mode all the time. The heroes are the people that we should never take for granted, our military, firefighters,law enforcement and never forget the first responders. All these people put their lives on the line daily. We must remember that we are not alone in our struggles

If we want change, we must be the change! Don’t just talk it , live it!

Remember to Be Nice, Be Kind and Be of Service!

Pat G

Chocolate Chip Ice Cream Pie

Since I live in Arizona, I am always looking for cool recipes for the summer. I came up with my fantasy, chocolate chip cookie crust with butter pecan ice cream pie. Think of all the possibilities, so many possible combinations. You can make your ingredients from scratch or do what I did. I bought all the parts and put it together. I picked my ingredients, because they are my favorite. You will be able to do the same thing.

1 package of cookie dough(24 pcs)
1 48oz container of Butter Pecan Ice Cream
1 container of chocolate syrup
1 container of caramel syrup
1 container of Reddi Whip
¼ – ½ C. of chopped pecans

The first thing to do is set out the dough to warm up to room temperature. Once it is soft, press the dough into a pie pan to form the crust. You bake the crust until it is done (about 20 minutes) and then cool. When you take out the crust also set out the ice cream so that it will soften. Once the crust is cool, spoon in the ice cream. Don’t over fill the crust, there should be ice cream left. The next step is to freeze the pie for at least 2 hours. Because I had cookie dough left over, I made some indivdual ones, that would be perfect for a party. Before you serve, complete the decoration. Decorate the entire pie with Reddi Whip, sprinkle with the chopped nuts and drizzle with the syrups.
* After making the pie and trying to cut it, I am revising the instructions. The best thing to do is cut the crust into serving wedges before adding the ice cream and freezing. The crust will tell you where to cut and it is much easier, once it is frozen and decorated.

As I said before the possibilities are endless; lemon cookie crust with sherbet, Oreo cookie crust with chocolate ice cream or how about a fudge brownie crust with peppermint ice cream. I challenge you to come up with your best or weirdest combo.

Remember to Be Nice, Be Kind and Be of Service!

Pat G

How to give good customer service

I have worked for almost 63 years. I started off answering phones and setting appointments at 12 years old. I now work in the call center for United Blood Services. Customer service is the life blood of every business. We want and need happy customers. If you have ever had a bad experience with any kind of business, you know what I mean. If the experience was bad, you don’t keep it to yourself. We will tell everyone we know. So it is very important to do a good job, to resolve their issue. Get it resolved on the first call. Mainly you, want to and need to listen. Please take good notes and if necessary ask questions. Do your very best to get the issue resolved. You may need to speak to a supervisor. Do everything in your power to get it fixed. Much business comes from satisfied customers.

For 5 years I sold Saladmaster cookware. It is the best stainless steel cookware and comes with a lifetime guarantee. I met a great lady, Somsri, who became a customer. Because of the service she received she introduced me to others and the result was at least 10 more sets of cookware sold.

Many times people get into the customer service business, expecting it to be easy. What they will find is it takes a true commitment to your company as well as your customers. Sometimes there is a miss communication. Many times there are mistakes, own them and move forward. There may be times when the customer is wrong. Our job is to make the customer happy. A happy customer is just that, a happy customer. I can remember a situation where another sales representative lost a lot of business, because the owner of the company insulted a customer. Not only did she lose the sale, she also lost opportunities for future demonstrations and future sales. I know the owner got some pleasure out of treating the customer, badly. There is no way to calculate the revenue lost. I’m sure in hindsight, he wished his response had been different. Won a battle and lost the war. He also lost a good reputation with many people that he will never meet.

Smile when it is appropriate and know the difference. You must listen. If they tell you, their air conditioner is not working. Concern is appropriate, show urgency in your response.
Get all the information and do your best job. Let them know that you are on their side. Let them know when the technician can be there. It doesn’t hurt to apologize. The customer is being inconvenienced and we want them happy and we want to keep them as our customers.

At the end of your conversation, always mention something that they told you. You are validating them and they know you were listening. Let’s say they tell you they are going out of town and need to get the problem resolved quickly. You can end your call by saying, “enjoy your trip” or “I hope all goes well on your trip”. People just want to be heard, they also want to be appreciated.

Remember to Be Nice, Be Kind and Be of Service!

Pat G

Strawberry Shortcake

Strawberry shortcake is one of my favorite summer desserts. Years ago I was introduced to this recipe at Weight Watchers. The recipe has morphed into what it is now. It can work well for many diets; sugar free, fat free, full fat or full sugar. It is equally delicious in every version. These are the basic ingredients.
1 – 8 oz. Free Cool Whip
2 – 4 serving packs Strawberry Jell-O
2 C. hot water
15 – 13 oz. Angel food cake, cubed
4 C. Strawberries quartered, frozen
½ C. Sugar or Splenda

This is a really quick recipe. You start with a readymade cake and you cut it into cubes. You can use fresh or frozen strawberries, just cut them into quarters and they need to be frozen.
The Jell-O can be regular or sugar – free. Your prep is really quick. Once you cube the entire cake, set it aside. Dissolve the Jell-O in the hot water, fold in the frozen strawberries and sugar. Quickly stir in the cake cubes, so that all the liquid is absorbed into the cake. Pour it into a Bundt cake pan to set. It should be set in an hour. Once you unmold the cake, ice it completely with the Cool Whip and Enjoy!
This is the first of many summer desserts.


Pat G

Why Donate Blood ?

I first started donating more than 20 years ago. My insurance company at the time, had a perk for donating blood. If I donated once every 2 years, I could receive blood free of charge in the hospital. This was my first intro into donating. I soon found out that I was the universal blood type and better yet, a “Baby donor”. My type is O- and C M V-, which means everyone including newborn babies can receive my blood. I was living in the Bay area and they wanted me to wait for a special request from them.

Now that I am in Arizona and actually work for United Blood Services, I am much more aware. Someone needs blood every 2 seconds. What many don’t know , only 5 % of the population donate. There are people who can not donate for various reasons. There are also many who can donate, but don’t. If people donated just 3 times a year, we would not need to make calls . We would have what is needed for hospital patients.

Let’s talk about the process. It takes about an hour. You come in to the center, present identification and are given paperwork to review. Once you review the information, you log into a computer and answer many questions, related to medication, travel, as well as life style. Once that is complete, you go into a private room. This nice person will review your answers . They will also check your blood pressure, pulse, temperature and your iron level. Once this is complete and you are good to donate. You next sign a form authorizing your blood draw. Then you are taken to the next area where another person will actually draw your blood. At every step, they are reconfirming your identity. They clean your arm, find a good vein and proceed with putting the needle in your arm. (This is not my favorite part) They will tell you just before the needle stick, that it’s coming. This is not good for me, personally. I tell them not to tell me and I just look away. I am there to save lives and I don’t want my fears to get in the way. Once the blood starts to flow into the capture bag, I’m okay with the whole procedure. When the draw is complete, the machine rings. The attendant comes back to finish off the procedure. Don’t forget to hold your arm up with the gauze in place. Your arm is wrapped and then you go to the “canteen “ area. You are to have snacks and water and remain in that area for 15 minutes. Then you are good to go.

I have had times when my Iron level was not high enough. Low iron means, I can’t donate that day. I have to wait at least 48 hours before I can try again. I used to feel bad because I couldn’t donate. Now, I am wiser and know that it is my body protecting me.
Here is the story of another person who donates, her name is Bernadette and there are other stories available at that link.

I get so excited when I am able to donate. It’s my way of giving back. It’s just an hour of my time, that can save some one’s life.
I am being of service. Think about it, figure out your way to give back.


Pat G